Shipping Policy

At EtherealGlow, we are committed to delivering your skincare products safely and efficiently. Please read our shipping policy below to understand how and when your order will be delivered.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time & Delivery

  • Since EtherealGlow operates on a dropshipping model, shipping times may vary.

  • Estimated delivery time within India: 5–10 business days.

  • Delivery times are estimates and may be affected by factors such as courier delays, weather conditions, or regional restrictions.

3. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.

  • Any promotional free-shipping offers will be clearly mentioned on the website.

4. Shipping Locations

  • We currently ship across India.

  • At this time, we do not offer international shipping unless stated otherwise.

5. Order Tracking

  • Once your order has been shipped, tracking details will be shared via email or SMS, where available.

  • Tracking updates may take 24–48 hours to reflect after dispatch.

6. Incorrect Address or Failed Delivery

  • Please ensure that your shipping address and contact details are accurate at checkout.

  • EtherealGlow is not responsible for delays or non-delivery due to incorrect or incomplete address details.

  • Re-shipping charges may apply for failed delivery attempts.

7. Damaged or Missing Packages

  • If your order arrives damaged or if items are missing, please contact us within 48 hours of delivery.

  • Provide your Order ID along with clear photos or videos of the package for verification.

8. Dropshipping Disclaimer

  • As products are shipped directly from third-party suppliers, packaging and courier partners may vary.

  • Minor packaging variations do not qualify for refunds or returns.

9. Contact Us

For any shipping-related questions or concerns, please contact:

EtherealGlow
📧 Email: care@etherealglow.in
📍 Address: Vengara Chempallikundu Rd, Kunhimangalam, Kerala – 670309, India