Privacy policy

Last updated: 24 October 2026

This policy explains how COSTECH VENTURES LLP ("EtherealGlow", "we", "us") collects and uses your personal data when you visit ⟨WEBSITE DOMAIN⟩ or buy from us. We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made under it.

What we collect

  • Details you give us: name, phone number, email, delivery and billing address, order details, messages you send us, and reviews or photos/videos you choose to upload.
  • Payment details: payments are processed by our payment partners. We do not store your full card, UPI or bank details.
  • Device and usage data: IP address, browser, device type, pages viewed and how you reached our site, collected through cookies and similar tools.

Why we use it

  • To process, ship and deliver your order and handle returns or refunds.
  • To provide customer support and send order updates by email, SMS or WhatsApp.
  • To prevent fraud and keep our store secure.
  • To improve our website and products.
  • To send offers and skincare tips only if you opt in. You can unsubscribe anytime using the link in the message or by writing to us.

Who we share it with

Only with service providers who help us run the store, and only what they need:

  • our e-commerce platform (Shopify),
  • payment and checkout partners,
  • courier and logistics partners,
  • our review platform (Judge.me),
  • messaging, email and analytics/advertising tools (for example Meta and Google), where you have allowed cookies.

We may also share data when required by law or to protect our rights. We do not sell your personal data.

Cookies

We use cookies to keep your cart working, remember preferences and understand how our site is used. You can block or delete cookies in your browser settings; some features may not work without them.

How long we keep it

We keep order and invoice records for as long as tax and accounting laws require. Other data is kept only as long as needed for the purposes above, then deleted or anonymised.

Your rights

You can ask us to access, correct or delete your personal data, or withdraw consent for marketing, by writing to our Grievance Officer below. We will respond within the time required by law.

Security

We use reasonable security measures to protect your data. No online system is completely secure, so please keep your account password private.

Children

Our website is not intended for children under 18, and we do not knowingly collect their data.

Grievance Officer

⟨GRIEVANCE OFFICER NAME⟩, Grievance Officer COSTECH VENTURES LLP, Office No. Plot No. 46, 1st Floor, Dainik Prabodhan Thakre Sankul, Sector-30A, Vashi, Navi Mumbai, Maharashtra 400705 Email: ⟨SUPPORT EMAIL⟩ · Phone: ⟨SUPPORT PHONE / WHATSAPP⟩ We acknowledge complaints within 48 hours and aim to resolve them within one month.

Changes

We may update this policy. The latest version will always be on this page with its date.